What brands do you print on?
All PromdiU.S. t-shirts are printed on Next Level Apparel and are printed in the USA.
How do I know what size shirt to order?
Each product page has links to sizing charts. You can also pick the print color.
I ordered two shirts of the same size, why is one smaller?
Some of the designs are printed on different style shirts. Check the product description for any special sizing notes.
How should I care for my shirts? Will they shrink?
The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry. (Please check care instructions.)
What type of printing process is used on your apparel?
All of our shirts and hoodies are screenprinted. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use soft hand plastisol in order to get a bright white print. Check the product pages for the specific type of printing for each individual product.
Will the printing fade?
Because we choose to use soft water-based inks, some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes.
Do you print your own shirts?
No, we focus on design and leave the printing to the professionals.
SHIPPING
How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous US take 6-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the "update total" button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
STORE
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key leng of 128-bits (the highest level commercially available).
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Returns should be mailed to:
PromdiU.S.161 Sierra Pass Drive, Schaumburg, IL 60194
OTHER
How do you pronounce PromdiU.S.?
One word: prom-dee-yoo-ehs
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